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Your Mobile Eagle ID

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Your Mobile Eagle ID

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Your Eagle ID Card…now on your iPhone, Apple Watch and Android phones!

The new Mobile Eagle ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch or Android phone at readers across campus to conveniently access your Eagle ID. You’ll still have your physical card, and now you can add your Eagle ID either to one iPhone and one Apple Watch, or one Android phone. A complete list of services can be found at the end of this document.

Mobile ID Requirements
iPhone iPhone SE, iPhone 6s or later
  iOS 12 or later
Apple Watch Apple Watch Series 1 or later
  Watch OS 5 or later
Apple ID Signed into iCloud. If two devices are used, both must be signed into same iCloud account.
Android Phone Version 6.0 or later; NFC enabled device capable of supporting Google Pay or Samsung Pay.
eAccounts Mobile App Loaded from Apple App Store or Google Play stores by searching Transact eAccounts

Getting Started

Minimal set up is required to use your Mobile ID. Most users can begin using their Eagle ID on their phone in minutes. If you have previously had your photo taken, move on to set-up. If you have not had your ID photo taken, please visit the Service Desk in Kinlaw Library, room 131, to have your ID photo taken. Please note that an ID photo is required to use Mobile ID.

  1. Receive your physical Asbury University Eagle ID and/or ID photo at the Service Desk in Kinlaw Library, Room 131.
  2. If you haven’t done so already, set up your Asbury network credentials and multi-factor authentication login at myaccount.microsoft.com.

Set-up for iPhone and Apple Watch Users

Setting Up Mobile ID on iPhone or Apple Watch

  1. Download the Transact eAccounts Mobile app from the App Store to your phone.
  2. Open Transact eAccounts. Click through the startup screens and tap Get Started.
  3. Search for Asbury University and click through to the Eagle ID login screen.
  4. Enter your Asbury network credentials to authenticate your device. If you have not set up your Asbury network credentials, please see ‘Getting Started’ above.
  5. Once you have successfully authenticated in eAccounts, click the Add to Apple Wallet button to add your Eagle ID to Apple Wallet. You can add your student ID to one iPhone and one Apple Watch.
    1. Click iPhone and continue through the prompts (Next, Agree to Terms & Conditions).
    2. When the process is complete, the app will send a notification to verify your Eagle ID Mobile ID has been added to Wallet.
    3. Tap Done in the upper right corner to return to the Home screen of the app.
    4. You can now add your Apple Watch using the same process.

Adding Your Mobile ID to Apple Wallet on a Second Device

  1. Repeat steps 1-5 to login to the Transact eAccounts Mobile App.
  2. Ensure your second device is signed into the same iCloud account as the first device.
  3. From the Campus ID screen in Transact eAccounts, tap the in the upper right corner of your Transact Mobile Credential display.
  4. Tap Add or Remove Campus ID from Wallet.
  5. Choose your second device to add your Transact Mobile Credential.
  6. On the Add Card to Wallet screen, tap Next in the upper right corner.
  7. Follow the onscreen instructions to complete adding your card.

Using Mobile ID on Your iPhone

Your iPhone or Apple Watch must be turned on, but it does not have to be connected to a network. For iPhones 6S, iPhone 6S Plus and later, Express Mode allows you to use your Eagle ID without unlocking the device with a passcode, Touch ID, or Face ID. Just tap your device against the reader to recognize your Eagle ID. On iPhone XS, XS Max, and XR Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged.

  • To display your Eagle ID Mobile ID, open Apple Wallet and select your Eagle ID from your saved cards.
  • To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website at https://asbury-sp.transactcampus.com/eaccounts.
    • Make a deposit via your desktop or mobile browser.
    • After completing the deposit, there will be an option at https://asbury-sp.transactcampus.com/eaccounts to save your credit card information.
    • Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to update the saved payment information.

Contact information for the Service Desk is also available from the Eagle ID menu in the Apple Wallet.

Set-up for Android Users

Setting Up Mobile ID on Android

  1. Enable NFC on your phone in your Settings. NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices>Connection Settings. (If not found there, use the Search option on the top right to double check.)
  2. Toggle the NFC setting to On.
  3. Open Google Pay and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Pay home screen.
  4. Download the Transact eAccounts Mobile app from the Google Play Store to your phone.
  5. Open Transact eAccounts, click through the startup screens and tap Get Started.
  6. Search for Asbury University and click through to the Eagle ID login screen.
  7. Enter your Asbury network credentials to authenticate your device. If you have not set up your Asbury network credentials, please see ‘Getting Started’ above.
  8. Once you have successfully authenticated in eAccounts, click the Add to Google Pay button to add your Eagle ID to Google Pay.
    1. Continue through the prompts (Next, Accept the Asbury University Terms & Conditions).
    2. Next, Accept the Google Pay Terms of Service.
    3. The next screen will confirm that the ID has been added to Google Pay.

Using Mobile ID on Android

  • You do not need to unlock your phone, but the screen must be awake to use your Eagle ID. Tap the power button to wake the screen and tap your phone against the reader. Note, the antenna location may vary by device, although it is often in the middle of the phone. As a result, you may have to adjust the orientation of your phone against the reader to have your mobile credential recognized.
  • To display your Eagle ID, open the Transact eAccounts app and select the View in Google Pay icon.
  • To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website.
    • Make a deposit via your desktop or mobile browser.
    • After completing the deposit, there will be an option to save your credit card information.
    • Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to update the saved payment information.

Contact information for the Service Desk is also available from the Eagle ID menu in Google Pay.

Using Your Mobile ID On and Around Campus

Where can I use my Eagle ID? (last updated 2022/08/01)

  • Dorm Access (Undergraduate student spaces)
  • Building Access (only by approval from administrative staff)
  • Kinlaw Library
  • Johnson Dining Hall
  • ZT’s Bistro
  • HICCUP Coffee Shop
  • Eagle Outlet & Bookstore

Where can I NOT use my Eagle ID? (last updated 2022/08/01)

  • Hamann-Ray Science Center
  • Hager Administration Building
  • Hughes, Morrison, Reasoner Complex
  • McCreless Fine Arts Building

Main Campus Mobile ID Map

Frequently Asked Questions

General FAQs

▾ I am not having success adding my Mobile ID to my device. Who can help me?

Contact the Service Desk at 859-858-5177, service.desk@asbury.edu, or visit us in the Kinlaw Library, Room 131.

▾ How do I change or recover my Asbury login password?

Instructions can be found in our knowledge base article "How To Reset Your Password or Unlock Your Asbury Account"

▾ How do I activate and install multi-factor authentication?

Instructions can be found in our knowledge base article "Enroll and Configure Multi-Factor Authentication"

▾ Do I still need my physical Eagle ID?

We recommend you retain your physical Eagle ID in a secure location as a back-up should you lose a device.

▾ Can I still use my physical Eagle ID once I have created my Mobile ID?

Yes, your physical Eagle ID will continue to function after you have added your Mobile Eagle ID to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Asbury University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Accessing your Account

▾ Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?

When using Express Mode (iPhone 6s or later), your Eagle ID will not be displayed with other cards in Apple Wallet for security reasons.

▾ Can I use Mobile ID if my phone’s battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

Setting Up Your Device

▾ How do I check my iPhone device version?

  1. On your device, go to Settings>General>Software Updates.
  2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
  3. If not, tap Download>Install. You may need to enter your passcode to start the update.
  4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

▾ How do I check my Apple Watch device and/or software version?

  1. The Series # for your Apple Watch can be found on the back of the Watch.
    1. Note: The Series 0 Watch is not eligible for this program.
  2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

▾ What if I have questions about my Apple ID or iCloud?

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

▾ How do I verify and/or update my Android phone device version and software?

  1. From your device tap: Settings>About Phone>Software Information
    1. To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.

▾ I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

▾ How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

▾ How many devices can I add?

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

Managing Your Account

▾ Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

▾ What if I am away from campus for the semester and I don’t want my Eagle ID on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Eagle ID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Eagle ID, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Eagle ID.

▾ Can I delete my Eagle ID from Apple Wallet or Google Pay through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

From iPhone:

  1. Navigate to the Wallet app.
  2. Tap (…) in the lower right corner of your card.
  3. Scroll to the bottom and select Remove Card.
  4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on Transact Mobile Credential.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Google Pay:

  1. Open Google Pay.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID

From Transact eAccounts:

  1. Open the Transact eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.

▾ How do I update information on my Eagle ID?

Name information on the Eagle ID comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Eagle ID on your phone within 48 hours.

▾ Why are my account balance(s) not displaying?

  • Account balances are currently only displayed on Apple devices.
  • If your account balances are $0, they will not display until funds are added.
  • If you have available funds that are not displaying, please contact the Service Desk at 859-858-5177 or email service.desk@asbury.edu.

▾ My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

▾ Why do I have a negative balance on my Eagle Bucks Account?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

▾ I used my credit card at a participating retail location when I meant to use my Eagle ID. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Eagle ID.

▾ I am graduating or leaving the University. What happens to my Mobile ID?

As with your physical Eagle ID, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Asbury University, your credential will stay active and update accordingly.

Securing Your Account

▾ What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

  • During regular business hours, contact the Service Desk at 859-858-5177 to notify us to deactivate the Eagle ID Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity: For purchases using your Eagle ID or if door access was involved, contact the Service Desk (Email: service.desk@asbury.edu) and report the suspected fraud.
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner. 
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • In the Transact eAccounts web version:
    • Select Card Services
    • Select Deactivate Card
    • Select the credential to deactivate and click on “Deactivate Card”
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

▾ How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services
  • Select Activate Card
  • Select the credential to reactivate
  • You will receive a confirmation email. Only the selected card will be reactivated.