I.T.S. Services

• For events involving cabinet officers, events with estimated attendance over 50 people, and for all events requiring significant stage management, we require a meeting between the primary contact, and a representative from our staff.
• Two weeks advanced notice is required for all events.  Events which are late (within two weeks) are subject to staff and equipment availability.  Due to staffing and equipment logistics, events with less than 48 hours’ notice will be refused. Accepted (staffed) late events are subject to a $25 fee.
• Requests made for support are not guaranteed to be filled, and are subject to availability of staff and equipment.  In cases where we are unable to support the event, we will pass contact information for local vendor partners so that you can arrange support independently.
• If your event requires equipment that we do not offer, we will obtain a quote on your behalf from local vendor partners and give you the option of renting additional equipment.
• Event Support Requests can only be made by members of the Asbury University Community.  Guests and Conference Attendees must go through the sponsoring office, or the Office of Conference Services.
• I.T. Services provides very limited services off-campus in support of select groups.  If your event isn’t on Asbury University’s Campus, you may be responsible for the rental/use of vehicles by I.T. Services for travel to/from the event.  This will be included in your final bill. If your event isn’t on campus, you will need to meet with a representative of our office for approval.
• Services are extremely limited to buildings and property beyond the boundaries of the contiguous main campus.  Buildings & properties not typically serviced by I.T. ServicesS for events include the Equine Center, Wesley Building, Spanish & Kenyon Houses, & Windsor Manor
• All changes to events must be submitted to I.T. Services 2 business days in advance. Violations of this will result in a $25 fee on your final bill.
• All media for your event is due 2 business days before your scheduled event.  Media submitted after this deadline will result in a $25 fee.
• Estimates are available on request, but will not be furnished automatically.
• Account Number must be provided at initial request.  Requests without account numbers will be treated as incomplete. Incomplete requests must be completed with an account number at least 2 weeks out, or the event will be considered late, and will not be guaranteed ($25 fee applies to any late event).
• Event sponsor assumes responsibility for stolen, missing or damaged equipment during their event and is liable for misuse by event participants, including mic drops.  Any equipment stolen, missing or damaged during the event will be charged back to the provided account number. 
• If your event requires a special layout, or setup done by Physical Plant, or another group, this request must be made independently to that office, and confirmed with us.  For events within the campus dining hall, all walls and tables should be moved the night before (by 8 p.m.).  If this cannot happen, we must be notified in advance.  For most events we prepare the night before. 
• For most events, we require a two-person minimum for staff. Larger events are staffed based on requests.
• Please reserve the space at least 1 hour before and 1 hour after your event to provide us with sufficient time for setup and tear down.
• Information Technology Services does not reserve spaces.  Reservations for campus spaces/locations should go through the Registrar’s Office.

Obtain copies of Asbury University’s Chapel program and other campus events or subscribe to our podcast feed. I.T. Services offers access to select Chapels and other performances via CD or DVD purchase. We also podcast most major campus events (including all Chapels) for the campus community and alumni communities to enjoy on a weekly basis. See our current podcasts, which you may also subscribe to via iTunes. To place an order for a CD or DVD of Asbury University’s Chapel program, please fill out the order form.

I.T. Services provides many types of technology for faculty and staff to checkout and I.T. Services can also provide assistance setting them up for classroom or presentation use. I.T. Services provides a variety of equipment for checkout or scheduled setup from our main office in the Kinlaw Library to Asbury Faculty and Staff for on-campus use. Available items include (but are not limited to) portable video projectors, video cameras, tripods, laptops, adapters, Plickers cards, microphones and wireless presentation remotes. To reserve checkout equipment in advance (highly recommended), please visit our Faculty/Staff Equipment Checkout Reservation Form. To schedule a setup of checkout equipment (for example, a presentation on campus you’ll be giving which doesn’t require a microphone), please visit our Presentation Setup Request Form. If you require sound support for a presentation, please visit our AV Event Support Form. All items are checked out for a 24 hour period.  Longer reservations can be made by contacting I.T. Services in advance.

• Wireless access is provided across campus. Need the fastest connection? A wired connection to the network will get you there! Due to hardware changes by most manufacturers, students may need to purchase a USB to Ethernet adapter for their computers since most computer bodies no longer have a built-in Ethernet port. This adaptor is only necessary for students who want to connect their laptops to the wired network on campus, no adaptor or accessory is needed to connect to the wireless network.
• Short Ethernet cables (less than 10 ft) are provided by I.T. Services free of charge. Longer lengths of CAT 5 or 6 networking cable are available at local retailers.
• Information Technology Services will provide instructions for configuring your computer for the campus network during Welcome Weekend for new students. Please contact I.T. Services at anytime if you have questions about connecting to the network on campus. 
• If needed, Information Technology Services can assist with basic software installation and configuration, including installation of Microsoft Office. Look for solutions on your own through service.asbury.edu or visit I.T. Services on the lower level of the Kinlaw Library room 131.
• Basic virus and malware removal is available in person in the I.T. Services office for free!

• You are not required to have your own computer. Computer labs are available on campus with all necessary software and printers.
• Asbury University provides a Microsoft Office365 license to all active students, faculty, and staff. The Microsoft suite can be downloaded online and authenticated with your Asbury credentials. See this solution for instructions. 
• Asbury University supports limited voice and video communication over the Internet. Not all video cameras (webcams) and internet phone software will function properly through the campus Internet connection. Assistance with Skype, Zoom, and other web conferencing software is available through I.T. Services. Foreign software programs and telephone devices are not recommended or supported by I.T. Services.
• Laptops are recommended because of their portability. Students wishing to use tablet computers should consult I.T. Services and their faculty advisor about whether or not a tablet computer (iPad, Microsoft Surface, Nook, Kindle Fire, etc.) will fit their academic needs.

• Slides must be in the 16:9 aspect ratio and in a landscape orientation.
• Vertical poster slides must have an 11:17 aspect ratio and will only be displayed to dedicated poster feeds.
• Slides must have dimensions of at least 1920×1080.
• Slides may not contain QR codes without approval from I.T. Services staff.
• Slides images must be under 16mb in size.
• Designs must be submitted in either JPG or PNG file format.
• Slides should follow good design principles (readable, sufficient contrast, not busy, etc.).
• Slides are subject to approval and redesign by staff based on the above standards.
• Signs should be submitted at lest 24 hours in advance to ensure time for approval or revision.

To upload a slide for approval, submit it here:

Digital Signage Upload Form

Once a design is submitted, I.T. Services’ graphic design staff will review the submission and respond if there are any issues. Digital signage slides are shown for up to two weeks at a time. If you’d like to promote your event for longer periods of time, please contact I.T. Services via your ticket after submitting a signage request to obtain extended approval.

To request the creation of a slide, enter your information here:

Digital Signage Creation Form

Standard Sign Template (Click image to download):

*add Digital signage images here*

Asbury’s I.T. Services department has an award-winning, affordable digital signage program based on open source components. A typical digital signage installation requires the use of a Raspberry Pi (low cost, credit card sized computer), a 55-inch TV screen, plus mounting hardware. Additional costs may be required based on location. These costs are paid for by the department requesting the signage.To request a new digital signage installation, please contact I.T. Services using our support form. I.T. Services strongly believes in sharing open-source technologies and ideas.  For technical specifications on our digital signage model or other information, please contact us. Asbury University’s digital signage system comprises fifteen displays in key locations across campus. Digital signage submitted to I.T. Services for display across campus screens must first be approved based on a set of technical and content-based guidelines developed to ensure signs best represent Asbury University while maintaining consistency, readability, and simplicity. A submitted sign could be an advertisement, announcement, or PSA. If it is relevant and useful to campus and students, then it could be digital signage!

*add submit digital signage link here*

• Signs must be in the 4:3 aspect ratio and landscape orientation
• Signs must have dimensions of 1024×768 and 72dpi.
• Signs must have less than 25 words of content to maintain readability.
• Designs must be submitted in either JPG or PNG file format.
• Only events directly sponsored by Asbury University for Asbury Students can be advertised on campus.  We do not accept any outside advertisements or advertisements for events which would not happen without Asbury Students.
• Signs should follow good design principles (easy to read, sufficient contrast, not too busy, etc.).
• All signs are subject to approval and redesign by I.T. Services staff based on these standard and general graphic design standards/best practices.
• Signs should be submitted as well in advance as possible to ensure time for approval and possible revision.
• If a sign has a specific date is must be posted or taken down, be sure to designate this in your communication with I.T. Services. 

Once a design is submitted, I.T. Services’ graphic design staff will review the submission and respond if there are any issues. Digital signage slides are shown for up to two weeks at a time. If you’d like to promote your event for longer periods of time, please contact I.T. Services via your ticket after submitting a signage request to obtain extended approval. Asbury’s I.T. Services department has an award-winning, affordable digital signage program based on the open source project known as Concerto, the use of a Raspberry Pi (low cost, credit card sized computer), and typically a 55-inch TV screen, plus mount. Additional cost factors in for where the Digital Signage is to be mounted (power and data cabling). These costs are paid for by the department requesting the signage.